This happens when there is a communication gap between parents or carpooling families. If the driver has Full Access, the Lookout will be able to tell that driver who has picked up the student. If they only have Limited Access, it just tells them that the student was picked up. In the example above, Logan Masters has Full Access with Hailey Masters, but he only has Limited Access to Nick Masters. That is the reason there is no information in his box. Lookouts should not share information if the driver only has Limited Access.